privacy policy

At Your Pet Mentor, I am committed to protecting the privacy of my clients. This Privacy Policy outlines how I collect, use, share and protect your personal information. 

What information I collect

In accordance with the principles of GDPR, I will only collect information that is necessary to enable me to provide dog training services. This may include:

  • Contact information including name, email address, address and phone number.

  • Information about your dog such as their name, age, breed, life history, medical history, behavioural traits and vet details.

  • Payment information such as payment card details and billing address.

  • Browsing information including your IP address and information about your browser, network and device.

  • Details of how your dog’s training is progressing, any concerns you have and the outcome of any training plan or classes.

  • Photos or videos of your dog’s behaviour or training sessions. 

How information is collected

I may collect information from you using Whatsapp, email, text message, web contact form or through my booking forms provided by Calendly and Bookwhen. My website is hosted by Squarespace, who may collect your browsing information.  

How I use your information

The information outlined above is collected for the following purposes:

  • To enable me to contact you to discuss, agree and provide dog training services.

  • So that I can conduct an initial assessment of your dog’s training needs to establish whether this is something I am able to help with.

  • To monitor the progress and success of any training plans or classes.

  • To process payments for class and individual training bookings.

  • To allow me to refer you on to another professional such as a vet, behaviourist or another dog trainer if necessary.

  • Collect feedback and reviews so that I can improve and adapt my services.

  • So that I can share any updates or new products or services with you.

  • For marketing purposes, with your consent.

How your information may be shared

I may share your information with third party suppliers only where necessary for the above purposes. The third party suppliers I use are Squarespace, Calendly, Bookwhen and Stripe. 

I also use Google Analytics as a data analytics partner in order to improve my website visibility and monitor visitor behaviour. This information is collected using cookies and anonymised. 

I will not rent or sell your personal information to any third parties.

How I keep your data secure

Although no information can ever be completely secure, I take all reasonable steps to protect your persona; data. All information is stored securely on external platforms or a secure Google Drive. 

Your Rights

You have the right to access your personal information, ask for information to be corrected or updated and for your information to be removed or transferred. You can also choose to opt out of marketing communications at any time. 

Changes to this policy

This policy is up to date as of July 2024 and may be updated in the future. Any updates will be published on this website.

Contact me

If you have any questions or concerns about this privacy policy, please contact me at yourpetmentor@gmail.com.